9700 West Lincoln Hwy
Frankfort, Illinois
Sales: (866) 469-9000
17730 Torrence Avenue
Lansing, Illinois
Sales: (866) 474-2222

Carol Jones

Service Specialist

Hometown: Deltona, FL
How Long Employed at Phillips Chevrolet: Since November 2015
How Long in the Car Business: Since June 2003
Favorite Chevy: Chevy Equinox
Favorite Food: Hibachi
Favorite Song: "Refuge" - John Lennon
Favorite Movie: Dejavu
Favorite Vacation Spot: Mexico

I was born and raised in Florida and moved to Illinois to
be closer to my family. I have a 15 year old son named
Austin and a cat named Paisley.

Favorite Quote: "Why wait to be memorable?"

Email Carol or call 866-469-9000 ext. 316

Carol Jones is a very attentive service rep who is always far exceeding our expectations! From service questions to future maintenance concerns, we enjoy Carol's professionalism. Everyone from sales to service consistently serves with a smile. We've not only purchased two dependable vehicles from Phillips Chevy in Frankfort, we also receive experienced dependable and professional service coming and going.

- Mason

We love our new Equinox, and had a great experience buying the car. Everyone at Phillips Chevrolet is very nice, very knowledgeable, and very professional. We have bought many vehicles there and would recommend them to everyone.

- Joy

No complaints. Your dealership is "One of a kind."

- Jacqueline W.

Everyone who needs to be in contact with the customer stays in contact with the customer. We received calls with updates from our service rep as well as courtesy calls from our salesman. We appreciate it. Our car was in the shop for about 5 days due to an uncommon problem, but we were frequently contacted and kept up to date.

- John B.

I bought my 2013 Chevy Malibu Eco from Phillips about a month ago. I received an email from them advising me that there was a recall on my car. I made an appointment and brought the car in. They let me know in advance that it would take a few hours. The whole time I was there waiting they offered to take my husband and I somewhere to eat or go and stretch our legs. They were very friendly, kept me posted on progress, and kept checking to make sure we were okay with the long wait. Highly recommend and I will be bringing my car back for all service here, even though I live an hour and a half away. They have a new loyal customer in me.

- Magda M.

We were treated with every courtesy. They made the process easy and this was important to us.

- Robert W.

The customer service as this establishment was by far the best service I have had. They were extremely friendly and accommodating as well as informative. The service done on my car was excellent and took no time at all. I would highly recommend people to come here and definitely will be coming back for future services. Keep up the good work!

- Stephanie L.

The complete staff at Phillips was outstanding! We really felt comfortable with the entire process. We definitely will buy from you again!

- Thomas R.

The experience was refreshing. They care about their customers and make sure that you are treated like a person, not a number.

- Donald W.

Great service! You tell them what you are looking for and they find it! Very easy to talk to, too. They make you feel welcome and do whatever they can to make sure you leave with a car and are happy about it.

- Nikki

Amazing experience! Made my first time car buying experience very delightful! I will recommend this dealership to everyone I know looking for a new car! Everyone is super nice and they actually care about your wants and needs!

- Mallory

We walked in just wanting to look at a car we spotted on the internet, and walked out with a 2011 HHR. The service was friendly, and the rep didn't "pressure" us into buying the car. Instead, he worked with our price range. We also had a 4 year old, and the staff was very patient and accommodating with our family while we were taken care of.

- Red Wagon

The internet response was very quick, which led us to test drive the 2011 Cruze at Phillips Chevrolet. Henry King was very helpful and knowledgeable about this car. The inventory to pick from was tremendous, but we quickly narrowed down our choice. The negotiation part was handled appropriately, since our trade in vehicle was given a sincere amount. When the deal was finalized, Harry Mays and Matt Braley handled the financing and paperwork effortlessly. Overall, it was a very positive experience at Phillips Chevrolet.

- Robin

Phillips Chevrolet has nice people and handle business really good when people come to buy a car. And the service department has really nice people, too.

- Willie S.

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