9700 West Lincoln Hwy
Frankfort, Illinois
Sales: (866) 469-9000
17730 Torrence Avenue
Lansing, Illinois
Sales: (866) 474-2222

Ryan Novak

Service Specialist

Hometown: Lansing, IL
How Long Employed at Phillips Chevrolet: Since January 2015
How Long Long in the Car Business: Since February 2009
Hobbies: Playing sports and restoring cars
Favorite Sports Team: Green Bay Packers
Favorite Chevy: Chevrolet Impala
Favorite Food: Pizza
Favorite Movie: Shawshank Redemption
Favorite Vacation Spot: Las Vegas

I was born and raised in Lansing, IL. I attended Southern
Illinois University and graduated with a Bachelor's degree
in Automotive Technology.

Favorite Quote: "Treat people the way you would like to be treated"

Email Ryan or call 708-474-0000 ext. 460

Everyone there was great and very helpful. They made sure i was informed of everything that was going on in my car and was very professional.

- dclopez

I would recommend this service center for the following reasons: It is very clean and the people you deal with are polite. They took special pains to order the part and once it was received, called me immediately so that I could arrange to bring the 2013 Cruze in. I was especially delighted to hear that the service actually cost less than I anticipated. I am always happy to go to Phillips Chevrolet!

- Mary M.

I am very happy to take my vehicle to Phillips Chevrolet for service. As I expected, the service department is just as great as the sales department. I love Philips Chevrolet in Lansing overall. No one else will touch my car for service but Philips Chevrolet Service Department. Keep up the great work and I'll see you soon for general maintenance.

- Bennetta G.

I purchased my Chevy from a different dealer but I've been bringing it to Philips for service, since it is located near my job. I love their outstanding customer service!! I can drop my car off on my way to work and pick it up after work, and they will even provide me with a ride. I've had 3 outstanding experiences with their service department and I would highly recommend their service department. They have a very clean facility with qualified and friendly staff.

- Ebony

Phillips is the best!!! It starts with ownership and works it’s way down to a great service department and a great sales staff that truly has a great attitude all the way around. You don’t get to be #1 by accident. They offer great prices with no surprises. I am very happy with my new car and I know that Phillips stands behind every vehicle they sell. Truly is the only place to buy a car. If only more businesses had the Phillips attitude, life would be so much better. Thank you Phillips Chevrolet.

- Joseph P.

Tim is an excellent service department guy who took good care of me. I would definitely recommend him for a promotion anytime because he is awesome. I will always ask for him when I come back for any kind of service in the future. Phillips should definitely be proud to have a guy like Tim working for them.

- Mark D.

Every time I bring my in vehicles for service, I am impressed at how much personal service is given even though the service department is very busy. The care and detail taken and given by Scott P. is mind blowing! I am also a very big fan of the new Chevy Concierge program and very impressed at how Gina is able to keep up with the demands of all the people she deals with. It is this kind of Customer Service that will keep me coming back for more. Some places just forgot about the "customer" in Customer Service Phillips re-invented it!

- chicagofixer

My parents have purchased 3 cars from Phillips, and I would definitely recommend this dealership to anyone looking for a new or used car. The service department is also great, and they work hard to make sure you have what you need. I love that the concierge will arrange for whatever you need while you wait, and a loaner car is offered if you have to leave your car there for more than 10 hours. Everyone there definitely works hard to make you happy so you'll keep coming back.

- jmpiep

I have had amazing service from both Jaime (my sales consultant) and Gina (in Service). They both make me feel like they genuinely care and go out of their way to help in any way they can.

- Cynthia S.

Brought my Chevy Malibu in because of a clunking sound on the front end just after my warranty had expired. Gina was very helpful in researching my issue. Because I purchased the car from the dealership and the fact that my warranty just expired, Gina was able to write up my work against Chevy's customer loyalty program. Phillips fixed the problem on the same day.

- mm3756

Working with Gina has been a very good experience. She is extremely professional and friendly. She has done everything to help me with my issues with my car in the best and most enjoyable and pain free mannor. I will continue to come to Gina and Phillips with any issues i have because of the way she handles problems and issues. I highly reccomend her and Phillips to anyone who is buying a car or needs service and wants a pain free enjoyable friendly resolution.

- Mark P.

Always a great experience when I come in. The service consultant Gina does a great job getting all my needs met in a timely fashion.

- dathomas8025

Everyone there was great and very helpful. They made sure i was informed of everything that was going on in my car and was very professional.

- dclopez

I would recommend this service center for the following reasons: It is very clean and the people you deal with are polite. They took special pains to order the part and once it was received, called me immediately so that I could arrange to bring the 2013 Cruze in. I was especially delighted to hear that the service actually cost less than I anticipated. I am always happy to go to Phillips Chevrolet!

- Mary M.

I am very happy to take my vehicle to Phillips Chevrolet for service. As I expected, the service department is just as great as the sales department. I love Philips Chevrolet in Lansing overall. No one else will touch my car for service but Philips Chevrolet Service Department. Keep up the great work and I'll see you soon for general maintenance.

- Bennetta G.

I purchased my Chevy from a different dealer but I've been bringing it to Philips for service, since it is located near my job. I love their outstanding customer service!! I can drop my car off on my way to work and pick it up after work, and they will even provide me with a ride. I've had 3 outstanding experiences with their service department and I would highly recommend their service department. They have a very clean facility with qualified and friendly staff.

- Ebony

Tim is an excellent service department guy who took good care of me. I would definitely recommend him for a promotion anytime because he is awesome. I will always ask for him when I come back for any kind of service in the future. Phillips should definitely be proud to have a guy like Tim working for them.

- Mark D.

Phillips is the best!!! It starts with ownership and works it’s way down to a great service department and a great sales staff that truly has a great attitude all the way around. You don’t get to be #1 by accident. They offer great prices with no surprises. I am very happy with my new car and I know that Phillips stands behind every vehicle they sell. Truly is the only place to buy a car. If only more businesses had the Phillips attitude, life would be so much better. Thank you Phillips Chevrolet.

- Joseph P.

I always deal with John in the service department; I have dealt with him when he was at Gibson Chevrolet, and since he was at Ridgeway and now Phillips! He is one of the main reasons that I kept buying cars at Gibsons from 1989 till they closed! He always goes out of his way to help you! Good service means more to me than buying the car experience! If the service isn't good I'll go somewhere else and buy!

- Joe L.

All aspects of the purchase of my new Corvette C7 were excellent. The salesman, the sales General Manager, the service department and the facility owner all went above and beyond to make the experience a pleasant one. In the 50+ years that I have been buying cars, the experience with Phillips Chevrolet ranks at the top of the list.

- James S.

The service consultant Tim Christ did a good job keeping me informed about my car. The service Manager Tom Wentz also kept me informed and seemed very interested in making sure the job was done correctly. There was a defective part on the car and I really want to thank the mechanic that serviced my car as the problem was difficult to find. He really worked hard I believe to solve the problem. So please someone thank the mechanic.

- -Carmel K.

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