9700 West Lincoln Hwy
Frankfort, Illinois
Sales: (866) 469-9000
17730 Torrence Avenue
Lansing, Illinois
Sales: (866) 474-2222

Paul Nelson

Service Specialist

How Long Employed at Phillips Chevrolet: For 25 years
Hobbies: Singing
Favorite Sports Teams: Chicago Blackhawks and Bears
Favorite Chevy: Chevy Corvette Stingray
Favorite Song: Locamotive Breath - Jethro Tull
Favorite TV Show: 24 and The Vikings

I have been happily married to my wife, Shirley, for 35 years
and we have two children, Amy and Eric.

Personal Philosophy: All things are difficult before they are easy.

Email Paul or call 866-469-9000 ext. 347

I recently had my Saturn diagnosed and serviced by Phillips in Frankfort. My Service Advisor Paul Nelson provided me with timely, accurate updates on the progress of the work being done. Paul was courteous, professional, and knowledgeable of the services being performed. The car was returned too much sooner than expected considering the repairs required. Additional thanks go out to Dan Kachinsky, the Service Director who initiated the process. I've dealt with Dan a number of times in the past and his attention to quality service and customer satisfaction is unsurpassed.

- Al M.

I took my daughter’s car to Phillips on a recall notice, the second one, and expected to be there two and a half hours. I was greeted and the service was handled by Paul Nelson who was professional, friendly and understanding. I also detailed to him a recurring dilemma with the cars" remote device which they replaced only a few months ago for almost 200 dollars! I wasn't happy about it being the second recall and about the remote device issue. To my surprise Paul came into the waiting area about one hour later and explained they were done, what they did, and handed me a new remote for the car at no cost. Thank you Paul.

- Tonygo

The service department went above and beyond to repair a flat tire on my car that was in my garage at home. They sent someone from Phillips service to my house, take off my tire, bring it back to the dealership, repair it and then bring it back to my house and put it back on my car. Everyone in the service department is always professional, friendly, and helpful! I have never been disappointed! Highly recommend Phillips!

-Corie P.

This dealership made me feel very well taken care of. I felt as though they cared about me as a person as well as a customer. It was a welcoming experience!

- Devon H.

I am very pleased with the way they have treated both me and my car!

- Wayne L.

Very good experience. Thorough review of the vehicle I was considering and friendly tour of service area. Was very much impressed by the service department and their courtesy. Thanks!

- pgawle

I purchased my previous car from the dealer. I have always found the service dept exceptional. When we were in the market for a new vehicle we did not hesitate to return to Phillips. Great people, great sales and service departments. Why go anywhere else!

- nylirret

I brought in my 2014 Cruze for an oil change. Not only did I receive an oil change, but I received a free car wash, tire rotations, and an inspection for free! The staff were so nice. They also are! I was very satisfied with my service and without a doubt would recommend anyone to come here!

- Cleontra J.

This was only the second time I've dealt with the service team but they have yet to disappoint. I am a first time new car owner and they were willing to explain what was best for my car. They did not try to sell me anything I didn't need. They were very friendly and the service was quick. Look forward to going back.

- KMartinez

Paul Nelson made my visit very convenient; and, he made sure that my vehicle was attended to promptly and properly. Plus, he called me relative to a needed follow-up for a license plate bracket situation. Phillips has impressed me with its concern for making sure that the customer is informed - no more calling the dealer and being put on hold, in my case. I will continue to use Phillips for most of my service needs on my 2015 Trax.

- Misterdisney

Thank you to Paul Nelson, Dan Kachinski and Kyle Q. My 2013 Malibu LTZ was in for service and I appreciate the prompt, courteous, considerate service from all of you.

- Joan D.

Was greeted by a very friendly man Paul Nelson who went above and beyond to make sure my car was repaired properly. I met him as a stranger and left as a friend. He was an awesome man.

- Lorraine F.

Everyone that I dealt with at the dealership made me feel welcome and made each decision that I made feel wonderful. It was a great experience through and through. I would definitely recommend this dealership to anyone wanting a vehicle. :)

- Heather W.

Traveling nearly 6 hours away to Phillips Chevrolet was well worth it. I took a chance at buying a vehicle from out of state. I'm so happy I did. My last dealership experience was a near nightmare. Not only that, but they were extremely pushy on the after sale items that the finance person attempts to sell. With Phillips though, I didn't get pushed in any way to purchase anything beyond the car. I very much appreciated this. I would definitely make the trip again to purchase my next car at Phillips Chevrolet. Keep up the great work!

- Timothy P.

The customer service as this establishment was by far the best service I have had. They were extremely friendly and accommodating as well as informative. The service done on my car was excellent and took no time at all. I would highly recommend people to come here and definitely will be coming back for future services. Keep up the good work!

- Stephanie N.

This was by far, the very best car-buying experience we've ever had, everyone bent over backwards to make sure we were completely satisfied. Thanks!

- David S.

Absolutely the finest dealership I have ever dealt with regarding buying and servicing of an auto. This store should be the model for others on how to actually handle customer service in a professional way. Thanks Phillips! Great people!

- Frank S.

I have purchased many vehicles from Phillips and always received great service from the sales and service staff. I will keep making my purchases from them in the future. Keep up the great job! Thanks!

- Bill P.

Everyone that I dealt with at the dealership made me feel welcome and made each decision that I made feel wonderful. It was a great experience through and through. I would definitely recommend this dealership to anyone wanting a vehicle :)

- Heather W.

Best experience ever with a deal. 5 star service across the board. I'll be buying all future cars there as well. I was treated great in EVERY way!! Thanks again!!!

- Matthew W.

Traveling nearly 6 hours away to Phillips Chevrolet was well worth it. I took a chance at buying a vehicle from out of state. I'm so happy I did. My last dealership experience was a near nightmare. Not only that, but they were extremely pushy on the after sale items that the finance person attempts to sell. With Phillips though, I didn't get pushed in any way to purchase anything beyond the car. I very much appreciated this. I would definitely make the trip again to purchase my next car at Phillips Chevrolet. Keep up the great work!

- Timothy P.

Loved shopping and buying my new Impala at Phillips. We are bringing out son back in spring for him to buy his next car.

- Ralph H.

We love the way Phillips treats us. This is our 3rd vehicle that we have bought from Phillips and will be going back for our next one. They are the best dealership that I have come across.

- Jan S..

I have a Chevy dealer 5 minutes from my house, but drive 40 minutes to this dealership based on knowledge and professionalism.

- Kevin H.

The service department went above and beyond to repair a flat tire on my car that was in my garage at home. They sent someone from Phillips service to my house, take off my tire, bring it back to the dealership, repair it and then bring it back to my house and put it back on my car. Everyone in the service department is always professional, friendly, and helpful! I have never been disappointed! Highly recommend Phillips!

-Corie P.

This dealership made me feel very well taken care of. I felt as though they cared about me as a person as well as a customer. It was a welcoming experience!

- Devon H.

I am very pleased with the way they have treated both me and my car!

- Wayne L.

Very good experience. Thorough review of the vehicle I was considering and friendly tour of service area. Was very much impressed by the service department and their courtesy. Thanks!

- pgawle

I purchased my previous car from the dealer. I have always found the service dept exceptional. When we were in the market for a new vehicle we did not hesitate to return to Phillips. Great people, great sales and service departments. Why go anywhere else!

- nylirret

I brought in my 2014 Cruze for an oil change. Not only did I receive an oil change, but I received a free car wash, tire rotations, and an inspection for free! The staff were so nice. They also are! I was very satisfied with my service and without a doubt would recommend anyone to come here!

- Cleontra J.

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